How we handle concerns and complaints

Here at Smile Style we hope that all patients are pleased with our services and happy with their experience. We acknowledge that there may be occasions where we fall short and we promise to take concerns and complaints very seriously. If we receive a complaint it is our intention to always deal with the matter courteously and promptly to find a resolution as quickly as possible. Our practice policy is based on these objectives.

Our aim is to react to complaints in the way in which we would want a complaint about services we raised to be handled. We endeavour to learn from our mistakes and will respond to our patients’ concerns in a caring and sensitive way.

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